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Welcome to Lungisa
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Lungisa is a community monitoring and reporting tool in South Africa. Tell us about a service delivery problem you face, and we'll work to have your problem fixed. We're right now focusing on townships and other under-served areas in and around Cape Town, but will soon be expanding.

The delivery of basic services such as water, sanitation, electricity, schooling, and health care are in urgent need of improvement in many parts the country. Eighteen years after the first democratic elections, progress has been made in expanding access to those who lack it, but in many townships in particular many people continue to go without basic services or receive services of a poor quality.

Existing channels for reporting issues work, but have a number of barriers to use they can be expensive and time-consuming and often require follow-up before an issue is resolved.

Lungisa, which means "fix it" in isiXhosa, aims to make it easy for ordinary people to raise publicly concerns they have about service delivery problems. Once we receive a report of a problem, we will channel it to the relevant government officials, as well as other partners, and follow up with them to have the problems fixed.

In doing so, we aim to empower ordinary people living in South Africa to have their voices heard; to try to get fixed service delivery problems they face; and to improve the quality of life for those receiving poor or unequal services. We also aim hope our efforts will help to monitor how public resources are spent, and to promote transparency, accountability, and better governance for all in South Africa.

Lungisa is a project of Cell-Life, a not-for-profit organization based in Cape Town that develops open-source computer systems to support the health and social justice sectors.